Terms of Sale

Last updated: · Version française

This is the English version of our Conditions de vente. Under the Charter of the French Language, the French version is provided first; you may then expressly choose, at checkout, to be bound by this English version. Both versions have the same content.

These terms apply to purchases made on our website and in the Mon Espace Maison app. They do not limit in any way the rights granted to you by Québec's Consumer Protection Act.

1. Who we are

Company: , doing business as
Québec enterprise number (NEQ):
Address:
Phone: · Email:
GST: · QST:

2. Prices and taxes

Prices are in Canadian dollars. The displayed price is the price charged. Applicable taxes (GST 5% and QST 9.975%) and, where applicable, delivery fees are added and clearly shown in the summary, before any payment. No other fee may be added after you confirm.

3. Your order

Before paying, you see a complete summary: products, quantities, prices, taxes, fees, total, method and date of pickup or delivery. You can correct your order or cancel it. The contract is concluded when you confirm and the payment is accepted. A written copy of your contract is sent to you by email.

4. Payment

Payment is made by card, through a secure payment processor. We never store your card details.

5. Pickup and delivery

Pickup at the boutique, on the date and time selected.
Delivery in Québec City and Lévis through a partner (Uber Direct). Fees are shown before payment.
Orders placed on Uber Eats, DoorDash or SkipTheDishes are also subject to those platforms' terms.
If your order is not delivered within 30 days of the scheduled date, you may cancel the contract and be refunded, as provided by law.

6. Cancellation

Standard order: free cancellation up to 48 hours before the pickup or delivery date.
Custom creation (custom bento, reception, catering): free cancellation up to 7 days before the date; after that, only costs actually incurred may be retained.
You always keep the cancellation and chargeback rights provided by the Consumer Protection Act for distance contracts.

7. Perishable goods and warranties

For hygiene reasons, food cannot be returned once handed over. A product that is damaged, does not match the order or is unfit for consumption will be replaced or refunded: write to us within 48 hours with a photo. This is in addition to the legal warranty of quality, which always applies.

Follow the storage instructions on the packaging (SALTY products: keep refrigerated or frozen, consume before the date shown).

8. Allergies and diets

The allergens of each product are shown on the product listing, in the order summary and on our Allergens page. Our products are prepared in an environment containing peanuts, tree nuts, sesame, wheat, milk and eggs: there is a risk of cross-contamination. If you have a severe allergy, contact us before ordering.

“Pork-free” means the product contains no pork; it does not mean it is halal or kosher certified.

9. Alcohol

Alcoholic products (arranged rums, fruit wines) are sold only to persons 18 and over, subject to permits issued by the Régie des alcools, des courses et des jeux (RACJ). Identification may be requested at pickup or delivery.

10. Loyalty programme

The Cercle des Saveurs (tastings, invitations) is free and has no monetary value.

11. Complaints

Write to us at : we reply within 5 business days. If the issue is not resolved, you may contact the Office de la protection du consommateur (opc.gouv.qc.ca).

12. Governing law

These terms are governed by the laws of Québec and Canada.