Privacy Policy

Last updated: · Version française

We protect your personal information in accordance with Québec's Act respecting the protection of personal information in the private sector (Law 25) and applicable federal laws.

1. Person in charge of the protection of personal information

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2. What we collect and why

• Identity and contact details (name, email, phone, delivery address): to process and deliver your orders.
• Orders: for your history, one-click reordering and customer service.
• Food profiles (allergies, diet, pork, spice, alcohol, preferences): only to keep your orders and recommendations safe. Allergies are sensitive information: we use them only with your express consent.
• Event profiles and quote requests: to prepare your events.
• Promotional emails (invitations, new products): only if you have agreed. Every email contains an unsubscribe link (Canada's Anti-Spam Legislation).

We collect only what is necessary. We never sell your information.

3. Consent

We ask for separate consent for each use. Optional features (promotional emails, personalised recommendations) are off by default. You can withdraw your consent at any time in Mon Espace Maison, under “Confidentialité”.

4. Children's profiles

Profiles of children under 14 are created and managed by the person having parental authority, who consents on their behalf. We do not collect information directly from children.

5. Personalised recommendations

The app can use your profiles to suggest suitable recipes and products. This feature is off by default and you can turn it on or off at any time. Safety filtering for allergies, pork and alcohol always remains active to protect you.

6. Cookies and storage

We use no advertising cookies or tracking tools. The site only keeps, in your browser, what it needs to work (cart, preferences). Our fonts are hosted on our own server.

7. Who can access your information

Only our service providers, bound by contract and for the task entrusted to them: website hosting, payment processor, delivery (Uber Direct), email sending. Some may store data outside Québec; we first assess that the protection offered is adequate.

8. Retention and security

• Orders and invoices: 6 years (tax obligations).
• Profiles and preferences: while your account is active, then deleted 2 years after your last activity.
• Quote requests not followed up: 1 year.

Data is protected by reasonable security measures (encryption, limited access). In the event of a confidentiality incident presenting a risk of serious injury, we will notify you and the Commission d'accès à l'information.

9. Your rights

You may request access to your information, its correction, deletion or transfer in a commonly used format, and withdraw your consent. In the app: “Télécharger mes données” (download) and “Supprimer mes données” (delete). Otherwise, write to us: reply within 30 days. You may also file a complaint with the Commission d'accès à l'information du Québec (cai.gouv.qc.ca).